Casino Host Tropicana

Our casino hosts are here to make your visit the best it can be. Think of these knowledgeable professionals as your guides to everything the Tropicana Las Vegas has to offer. Delivering the utmost in personalized service, our hosts can get you a seat at the tables, a room at the hotel, concert tickets, dinner reservations, stay & play packages – they can even help plan your next special event. Qualified Tropicana Atlantic City Casino & Resort Players are eligible for personal VIP Casino Host services. URComped negotiates aggressively to ensure that thousands of URComped VIP members, including players from Tropicana Atlantic City Casino & Resort, receive the best comp offers and personalized VIP service at casinos and cruise lines around the world. Your friendly Tropicana Evansville Casino Hosts are looking forward to welcoming you for an intimate and personalized gaming experience.

Contents

• 3 Benefits of Having a Host

If you visit casinos with any regularity, you should have a casino host assigned to your account. Even if you are not actually staying at a casino hotel, you will still be able to derive a number of benefits from having a personal host. Your life will be made easier, your experience will be improved, and you will most likely be able to earn more bang for your buck. Unless you play poker exclusively, any regular player will have a chance to be assigned a host.

What is a Casino Host?

A casino host is a personal casino representative. Instead of calling reservations to book a room, or calling restaurants to book a reservation, your host will be able to take care of everything for you. If you are in a casino, there will usually be a designated host on duty that can help you at any hour, even if you don’t have one assigned to you.

Hosts are not usually on the casino floor like dealers or floor people. They will greet you and stop by if you are playing, but they do not have any other job beyond making sure their players are taken care of. At some casino properties, there will be different tiers of hosts, where higher value players are assigned to more experienced hosts.

Have a Host Assigned

If you only play low limit blackjack or slots a few times per year, the odds are that you won’t have a host assigned. If you ask for one, the casino may find a host for you, but it will largely defeat the purpose as they won’t have a lot to offer you. Look at it this way, the host if your own butler when you are planning a trip to, or are currently at a casino. If your play is valuable enough to the casino, they will assign you said butler. If you are an infrequent, low limit player, this is not an expense they are looking to spare.

Casinos handle their host programs differently depending on the property. Some will meet you face to face while you are playing. Others will give you a call or email to establish a line of contact. If you have put in a decent amount of gambling volume at a casino but still don’t have a host (or one that you know of), the next step is to reach out.

If you are at a casino, visiting the host office is your best play for obtaining a host. Sometimes you will already have on your account, but they simply didn’t contact you. Other times a host will need to be located for you. Most casinos have dozens of hosts (depending on their size), so one should be available for your immediate assistance. Once you finally have a casino host, the next step is understanding what benefits you will now be able to realize.

Benefits of Having a Host

The tricky part about having a host is that there is a lot of give and take. Do the hosts want to see you play a lot at their casino? Yes, of course. Do they want to see you lose? No, though some incorrectly believe this to be the case. The ultimate goal of any host is to ensure that you are kept happy during your visit.

Try to be reasonable about what you should expect as a player. If you are playing $100/spin high limit slots for hours on end, your host will likely offer you unlimited room charges, but if you are playing smaller games, they will draw the line at a lower limit.

Convenience

Convenience is what a host is all about. They will arrange a ride for you, book show tickets, book your rooms, arrange restaurant reservations, and cater to just about every need you have. Within reason, a host will do anything (non monetary) that improves your stay, even if you aren’t a high limit player. This measure of convenience is why players of almost any limit will benefit from having their own host

Casino Offers

If you have a host, they will generally be able to cater specific offers to your play. For example, they can make sure you are the first to know about a gift card and free play giveaway. Perhaps the casino you are playing at is going to be sold out for New Years. If you are a consistent player, your host will reach out to make sure you have a room available if you are looking for one. Offers come in the mail all the time, but a good host will make sure you are always able to book the ones that you want before they fill up.

Comped Rooms

Comped rooms are much, much easier to obtain if you have a host. Calling the reservations line will not usually net you a free room, especially without an explicit offer. A host, however, can bypass this and book a room on your behalf. Plus, this is less likely to impact your future offers than if you book via the marketing department. The host should be your friend, so always try to book a room with them first before you call the hotel itself.

Comped Meals

As is the case with rooms, a host will be able to offer you more in the way of free food than the casino will give you by default. Sure, the casino may allow you to use your comps to pay for any room or dining charges, but a host can comp an amount above and beyond this. Ask ahead and your host should be able to tell you how much comp money they can allocate for meals.

Extra Benefits

A quality host will get to know you personally. As a result, they will have the ability to give you some extra perks where they see fit. For example, you may receive a free play offer or a bottle of wine on your birthday. They may even surprise you with a gift on Christmas. These are the sort of added benefits that only a host can deliver.

57625 Gaming Industry Experience Required

Casino Host

Bally's Atlantic City

Atlantic City, New Jersey 08401
United States

Jan 13, 2021

Feb 13, 2021

Full Time

Marketing

The Casino Host develops players for repeat visits.

Casino Host Tropicana Las Vegas

Principal Duties and Responsibilities

• Enhances the growth of gaming revenues through increased visitation and play consolidation of players.
• Creates loyalty among valued customers by building lasting relationships and effectively utilizing marketing techniques.
• Creates a fun-filled, welcoming experience for guests
• Maintains close ties with guests through personal contact by phone and in person.
• Greets charter arrivals at Atlantic City airport
• Greets guests upon check-in/ check-out, in the casino and participates in special events.
• Anticipates guests’ needs and quickly responds to guests’ requests to arrange transportation and accommodations.
• Uses sound judgment and makes good decisions in accordance with established comp guidelines.
• Handles difficult guests and situations in a calm, professional and prudent manner.
• Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty.

Supervisory Responsibility
None

GAMING INDUSTRY EXPERIENCE IS REQUIRED

Preferred Education and Experience

• College degree in Marketing, Hotel or Business preferred but not required.
• Must have a minimum of 2 years Casino Host, National Casino Marketing, or VIP Services experience in a major gaming operation, preferably in Atlantic City.

Qualifications

• Must have a proven track record of personally providing excellent customer service.
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
• Must be willing to work any shift when necessary.
• Must be able to speak, read, write, and understand English. Bilingual a plus.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed, professional appearance.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Work Environment

Tropicana Casino Online Slots

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes

Physical Demands

Tropicana Evansville Casino Host

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Casino Host Tropicana

All applicants must be able to demonstrate their US work authorization during the employment verification process.